How to I get FREE Shipping

All orders over $150 before taxes apply for FREE Shipping

Where do your products ship from

All products ship same or next day from our Montreal, Canada warehouse

How long does it take to receive my item

All products ship same or next day from our Montreal, Canada warehouse and typically take 1 – 5 days to receive. Quebec, Ontario and close by provinces are 1 – 2 days. Provinces more west take 3 – 5 days. On special occasions such as extended territories it can take up to 14 days.

Who do you ship with

We ship with many different companies depending on region. The most popular being UPS, Purolator, Dicom, Canpar, Canada Post and FedEx

Do I apply for the pallet program

For more details check the pallet program tab

The pallet program only applies to Quebec and Ontario cities that have access to shipping companies. We offer up to 10% back on shipping example:

Montreal to Toronto: Order minimum is $1500 meaning an allowance of $150 is available

Montreal to Thunder Bay: Order minimum $1500 meaning an allowance of $150 is available, if shipping is $175 then you will be responsible for the additional $25

 

The pallet program is available for all provinces

 

Montreal to Vancouver: Minium order is $1500 meaning an allowance of $150 is available, if shipping is $200 then the you are responsible for the remaining $50

With the prices we offer even with a little shipping cost we are sure to beat the competitions prices

 

The Pallet program comes no tailgate unless large items such as 208L drums are ordered. Shipping companies charge anywhere between $40 to $100 to use a tailgate so we recommend unloading the truck by hand. $1500 orders are usally around 10 to 15 boxes so 1 or 2 people can unload in just a few minutes.

I am missing a item in my order

It is very rare but it happens that a piece in the order is missing. Please email us with the details and will discuss the best way to get it to you.

What happens if a piece is back ordered

With over a million SKU at our finger tips sometimes items are backordered. Most of the time we will upgrade you to a higher quality piece at the same price, refund your money or ship it at a later time if you agree.

I am in the middle of nowhere will you ship to me

We will ship to most of Canada providing it is reasonable to ship there. We will inform you in you are in a extended area and the process to get your order

I want to return a item

Returns need to be shipped back to our Montreal warehouse. If we sent the wrong item or if a item is a new defect we will replace it free of charge and pay the shipping

Please feel free to contact us at any time

1-888-886-8292

If our lines are busy please leave a message and a representative will contact you as soon as possible

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